Reviews

"I have consistently had frustrating interactions with this State Farm location. It is not possible to set an appointment with an employee, if you ask they will say they're on the phone with clients all day and not able to block off time where they're unavailable. They are also very unresponsive via email, which makes it hard when you're trying to communicate with a specific person and cannot just step away from your own job at any unexpected point of the day. I have had trouble getting an expired credit card off of autopay and had to ask repeatedly for it to be removed after they threatened to cancel my renter's insurance multiple months in a row because the expired card kept getting rejected. Keep in mind, I had a new, not expired card on file that I had to ask about 4 times to be listed as the default card for autopay. Why you would cancel a policy rather than charge the other card on file is a mystery to me.

The day after I enrolled in auto insurance with them, they canceled my auto insurance policy and did not tell me. They said that a letter was sent, but I never received one and have also asked not to get communications via the mail but to get them over email instead. I have been unable to get a clear narrative on why my auto insurance policy was canceled the day after I enrolled in it. It took me over 3 weeks to get a new auto insurance policy with them. I eventually had to take half a day off of work to go sit in the office to get this sorted out. While I was waiting for a call back about my auto insurance from one employee, another called to try to sell me life insurance. When the new policy for my auto insurance was put in place, they charged me $30 more per month than the original one that they immediately cancelled. Because it took so long for a new insurance policy to be instated, I was given a fine by the DMV. I asked if State Farm would pay for it and they said they'd bring it up to Carl Murray and never got back to me. Since then they have consistently hounded me to give a 5 star review and asked if I'd like to enroll in life insurance with them again. Honestly this entire experience has been draining and exhausting. I cannot get ahold of anyone who can give me quick assistance when I need something like car insurance, but they are suddenly very available when it comes to trying to ask for favors of their customers. To even ask someone who's had my experience to give a 5 star review is shocking to me. They seem way more focused on asking their customers to give dishonest good reviews than on actually doing anything that would earn a 5 star review.

While the employees I have interacted with have been nothing but polite and understanding, I cannot in good conscience recommend this business to anyone. If anything, I feel bad for the people who work here who are clearly being pressured from higher-ups to get good reviews meanwhile they are not getting the support they need from the rest of the company (underwriting, for example, who took *ages* to get back to us). Asking your employees who are the first point of contact for customers to try to make up for the slow, disorganized, and generally crappy business practices of the rest of the company is not fair to them and your customers can see it."

"Cindy B Young is professional, knowledgeable and provides good customer service."

"Best transition I made, I was with another State Farm agency and couldn't get the support I needed to navigate claims, concerns. This team is proactively supportive."

"I made the right move by switching to StateFarm 🙏🏽 They are attentive, very detailed and communicative."

"Their agent Jamie was very tersty and disrespectful on the phone when I tried to find out what they need from me. I am a State Farm customers for many years both home and auto. I can change that anytime. I pay her salary too. She should be careful how to talk to her salary payers before opening her mouth."

"I have been with State Farm since 2021. Carl Murray and his team have been jewels for me from the start. Thank you for your loyalty 💕"

"Great service from the whole staff made sure i understood everything correctly 2 thumbs up"

"Everytime I have needed them they quickly get back to me. They are always nice, caring, professional, great listeners, and follow through quickly. Hi strongly recommend this State Farm agency."

"had an amazing experience working with Carl Murray Jr. at State Farm. Not only did I receive a thoughtful follow-up call to make sure all my information was absolutely correct, but the team member who assisted me truly listened to exactly what I wanted. Unlike some insurance agents who try to sneak in unwanted coverages that you have to go back and take off later, they didn’t add any sneaky upsells or pressure me into anything extra. I truly appreciate the honesty, respect, and great customer service, and I am looking forward to my future with this company!""

"It was a real pleasure working with Carl Malone’s State Farm team. I researched several companies before choosing State Farm. The information I received was straightforward and they fell into my price range on the first attempt. I had dealt with a insurance company for two years since relocating to NC , I complained about the raising rates and was told that was what the rates are, I announced I was move to another company, then they were able to bring the rates down. No time for games."

"Cindy at State Farm was extremely helpful and made the whole process easy to understand. She took the time to explain everything clearly, answered all of our questions, and made sure we felt confident with our coverage options. Great customer service and very knowledgeable highly recommend working with her!"

"Great customer service."

"I had a Wonderful experience with this office. My agent, Cindy Young was very knowledgeable and helpful. I will recommend Carl Murray's State Farm Insurance Agency to everyone I come across. Very helpful with the Hardship of my Father's Death."

"Very great experience I recommend they help me out. I got life insurance and it was worth it. They really looked out for me. Thank you, Sandy."

"Great service"

"Great service"

"Enjoyed very much speaking with Chondra Artis she was very patient and knowledgeable"

"Cindy is the greatest! Great customer service. Knowledgeable of all content areas and always going above and beyond to meet customer needs. Way to go Cindy Young!"

"Just moved out of state and recently purchased a car so I was stressed about getting a lot of things done. Cindy Young was super helpful and sweet, everything was done quickly and smoothly. I appreciate all the help today!"

"Traci at Mr. Murray's local State Farm office is fantastic and super helpful! Thank you."

"Tracy was amazingly thorough! She knew exactly what she was doing and helped finalize my insurance policy in under 30 min. I was very impressed with her professionalism and am truly happy that I made the decision to contact this office. Thanks again, Tracy!"

"Chandra is really great. She reaches out of something needs my attention & we were on the phone for hours trying to make sure my entire family is covered."

"Cindy was awesome! She helped me get my policy back on track in such a timely manner. They have great rates and customer service. Ima stick beside them! Stay awesome"

"Cindy was very polite and professional, I highly recommend!"

"This branch is top-tier—one of the best, if not the best State Farm locations around. They truly care about their customers and consistently provide great value for their services.

The team is very knowledgeable and takes the time to make sure you fully understand what you’re getting and how everything works, which I really appreciate.

I refer as many people as I can to this branch! Recently, I spoke with Ms. Cindy, and she was AMAZING!!!

Keep up the great work, guys!"